WARNING 1: PROBLEMS ENCOUNTERED BY VISITORS TO HANOI
As you all may know, Hanoi Legacy Hotel Group (which currently has 3 branches at 108 Hang Bac - 18 Bat Su - 01 Ngo Gach, Old Quarter, Hoan Kiem, Hanoi, Vietnam.) are becoming very popular within the circle of tourists and travelers owning to its outstanding location, elegant decoration, top quality services and facilities served by the professional staff. That results to many recommendations from one traveler to another visiting Hanoi to come to our hotels.
However, some travelers reportedly had trouble with the taxi transportation from Noibai Int`l Airport to our hotels. Sometimes the driver purposely tried to scam guests by sending them to a certain hotel with an inconspicuous signs. There, upon arriving, some man quickly came out, with an Hanoi Legacy hotel cards in hand and told the passengers that they did arrive at the Hotel but it was full at the moment. He then said that they had a "sister hotel" just a few blocks away. Then, passengers are sent to a different hotel of lower standard where the driver gets some commissions from that hotel owner. No one can eventually guarantee the service of the latter hotel, or predict what scam will come next.
As such, it is highly advisable that every traveler to Hanoi in general and to Legacy Hotels in particular should be alert not to totally depend on either the taxi driver or hotel staff that he recommends. Instead, it should be required that the street and hotel signs be pointed out to the traveler by the driver so that one knows whether s/he is being transferred to the right hotel.
As our private airport transfers are available, we recommend our guests to take further preventive measure by contacting us in advance at the below address for our airport pickup service:
Hanoi Legacy Hotel Group
Add: 108 Hang Bac - 18 Bat Su - 01 Ngo Gach, Old Quarter, Hoan Kiem, Hanoi, Vietnam.
Tel: +84-4 39352662 - Fax: +84-4 39352729
Last but not least, for the benefit of all, we would like to call for all astute travelers and any travel-related businesses to raise the awareness of this sort of scam and to help eliminate such wrongdoing by circulate this message to anyone traveling to Hanoi.
WARNING 2: FAKE REVIEWS ON TRIPADVISOR WEBSITE!
Day and night hundreds of hoteliers around the world work so hard and try their best to make their guests’ visits pleasant and memorable. However, some in Hanoi are undermining this by dirty tricks. Turning a blind eye to the good locally run hotels, a number have been writing excellent reviews for a hotel but then reporting to the website admin team that such good reviews are duplicates or that the hotel itself has been writing its own reviews to promote itself to climb up the ranking.
Also the hotel doing the undermining sometimes disguises itself as a hotel guest pretending to have stayed at the unsuspecting honest hotel. They post a bad review, a short indifferent review or even have the cheek to cut and paste a review about an entirely different hotel they have found on google.
They do this to try to topple the high ranking hotel(s) so that when travellers are searching for accommodation they ignore hotels that are low down in the ranking and overlook the good honest hotels because of this scam. Also there is a danger that the traveller will choose the hotel doing the undermining as it appears higher in the ranking. The hotels doing this undermining have many tricks up their sleeves and it is often hard for the unsuspecting traveller to know this.
We belive that Tripadvisor administration has been awared about this problem as mentioned in an AP article at the link: http://news.yahoo.com/s/ap_travel/20090715/ap_tr_ge/us_travel_tripadvisor_controversy
So our advice to all fellow travellers is please don’t let the bad or fake reviews fool you. And be aware at the damage these fake reviews do the good hotels and the problems they cause the unsuspecting traveller. When you are looking and booking your hotel please do your research, read and compare all reviews and check out reputable forums to get advice from previous hotel guests.
WARNING 3: PROBLEMS ENCOUNTERED BY VISITORS TO HANOI
So far there have been many tourists being cheated so that this is very good information for travelers to avoid the troubles when you are traveling in Hanoi or in Vietnam. This information is written by my experiences and some travelers who had been cheated. You should take a look and print it out to bring with you while traveling in Vietnam!
@ Problem 1
There is not enough information available to first time travelers to Ha Noi either on Vietnam Airlines or at Noibai airport. Thus, travelers are not aware of their options for getting to Hanoi from the airport, what such a trip should cost, and who are reliable drivers.
@ Solution 1
Brochures with this information in many languages can be printed and put in seat pockets of all Vietnam Airlines planes; these brochures should also be made readily available at the airport.
@ Problem 2
Frequently visitors have trouble finding legitimate transportation from Noibai International Airport to their hotel in Ha Noi. Sometimes they are driven by minibus drivers who promise to take them to a specific address in Ha Noi. However, instead of being delivered to the requested hotel they are delivered to a different hotel where the bus driver has friends. They are frequently then overcharged at this hotel.
@ Solution 2
Travelers to Vietnam should be warned in advance or at the airport not to depend on either the airport driver or hotel staff that he recommends. In addition it should be a requirement that the street signs be pointed out to the traveler by the bus driver so that the traveler knows whether s/he is being delivered to the correct hotel.
@ Problem 3
Another problem arising for travelers from Norbai is that the price quoted for transportation from the airport normally includes the road tax. However, upon arrival, travelers are charged for the road tax again.
@ Solution 3
Travelers should be made aware by information available at the airport of standard prices for transportation and the fact that these prices already include the road tax.
@ Problem 4
Travelers are frequently led to foreign currency exchange venues by airport bus drivers. At these exchanges they are given a poor exchange rate, e.g., VND15,000 to US$1 rather than the standard rate at http://www.vietcombank.com.vn/en/Exchange%20Rate.asp. In addition the driver receives a commission from the foreign exchange seller.
@ Solution 4
Travelers should be encouraged to exchange money at the airport or at foreign exchange sellers recommended by legitimate hotel owners.
@ Problem 5
Be aware of the denomination of Vietnam Dongs which consist of too many zero (0). Some unscrupulous drivers try to rip you off by adding one more zero to your fare OR cheating that your VND500,000 note is only VND50,000. i.e overcharges you 10 times higher than actual cost.
@ Solution 5
Distinguish Vietnam Dong notes and the exchange rates. Be alerted and stand firmed if the driver asks for more notes. Call local reliable sources (hotel staff, policemen, local people) for assistance if you feel unsured of the situation.
@ Problem 6
The first person a visitor meets is frequently the boy selling postcards. These sellers frequently cheat the visitor either by overcharging for the cards or by asking for VD 5,000 but extracting VD 50,000 from the confused traveler.
@ Solution 6
Travelers should be encouraged to purchase cards, maps and other such items from bookshops rather than street vendors.
@ Problem 7
Even enterprising visitors who find a hotel on their own frequently find that a person claiming a commission has followed them to the hotel.
The receptionist should ask travelers whether such a person helped them to obtain lodgings or not.
@ Problem 8
Travelers are frequently sold tickets by travel agencies for tours of local sites. They are frequently promised small group tours and good train seats. After paying, they find that either the tour does not exist at all or that there are very many people on the tour, that the quality is very bad and that they have paid for good train seats but received inferior ones.
Once they are in a legitimate hotel, travelers should be able to rely on hotel staff to advise them on tour agencies that are reliable and honest. In addition, it may be better to charge for the tour after it has been taken in order to guarantee that the visitor is satisfied with its value.
@ Problem 9
Tourists are prey to pickpockets when they travel to the market.
@ Solution 9
Tourists should be advised to leave their valuables and extra money in the hotel safe.
@ Problem 10
There are imitated VND notes printed for ritual purposes like votive papers, but some taxi drivers will cheat you by giving these notes back as small changes.
@ Solution 10
Tourists should be advised to check the notes carefully. The right notes should always have the imprinted words `Ngan hang nha nuoc Viet nam` (means `The State bank of Vietnam`) & the picture of the later president Ho Chi Minh. See the fake notes below for your information:
Hanoi Legacy Hotel Group